Sales and Customer Service Executive
Bradbury Tracks Ltd
Are you looking to be respected, listened to, and trusted to take ownership of your role?
At Bradbury Tracks Ltd, we believe people perform at their best when they are led, not managed. We value accountability, continuous improvement, teamwork, and respect, and we are proud of a culture where every individual’s ideas matter.
We are now looking to add a Sales & Customer Service Executive to our driven and supportive team.
The Role
This role is responsible for supporting customers throughout the sales process, from initial enquiry through to order processing and invoicing. You will liaise closely with customers, the production team, and fitters to ensure accurate information, smooth communication, and high levels of customer satisfaction.
The position is predominantly remote, with occasional office attendance for training, development, and team meetings.
Key Responsibilities
• Processing sales orders and preparing customer quotations
• Responding to customer enquiries via telephone, email, and chat
• Ensuring accurate order information is communicated to the production team
• Managing the process from order receipt through to invoicing
• Booking and organising the fitters’ diary to ensure work is completed to customer satisfaction
• Entering new stock products onto internal systems
• Answering calls and directing them appropriately
• Actively contributing to continuous improvement using our 2-Second Lean methodology
• Proactively building and maintaining strong working relationships with the wider team
• Attending weekly company and team meetings
• Attending the office for training and development when required
Key Performance Indicators
• Accurate and timely order entry
• Prompt response to calls, emails, and chat enquiries
• Maintaining professional, friendly relationships with customers and colleagues
About You
• Previous experience in sales or a similar role (preferred)
• Excellent communication and customer service skills
• Strong attention to detail and organisational ability
• Confident working independently with minimal supervision
• Strong time management and prioritisation skills
• Problem-solving mindset with a positive, “can-do” attitude
• Comfortable using Microsoft Office; CRM and order-processing experience preferred
• Motivated, trustworthy, and committed to personal development
Our Culture
We follow a Lean Six Sigma approach, encouraging everyone to take ownership of their processes and make small daily improvements. Even a two-second improvement each day can make a big difference, for you, the team, and our customers.
Interested?
Please email your CV to laura@bradburytracks.co.uk by February 6th